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Guest Relations Supervisor
PositionGuest Relations Supervisor
DepartmentHotel Department, Administration
RankOfficer
Reports toGuest Relations Manager
Sub ordinatesGuest Relations Attendants
CabinPrivate
Requirements

Education:

  • Graduate of SVH, MHS, HHS or
  • Proven professional experience in the hospitality industry
  • Professional appearance and good social skills
  • Excellent command of English, German and Spanish languages
  • Must be service oriented
  • Computer skills: Microsoft Office
  • Team player
  • Ambitious, flexible, perseverance
  • Ability to work under pressure
  • Flair, positive attitude, open minded
  • Outgoing and enthusiastic personality
Job description

The Guest Relations Supervisor is in charge of the front desk operation and supervises the front desk attendants. He/she ensures that guests are given quality and accurate service at the front desk. First responsibility is to ensure that passenger requests, questions or concerns are attended to.

Major responsibilities are:

  • Anticipate and respond to request regarding cabin changes,lost luggage, complaints
  • Keep a daily log of passenger comments
  • Work schedules for front desk attendants
  • Maintain records of passenger embarkation/disembarkation
  • Administrative recordkeeping of job orders
  • Supervise the daily cash handling

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